John Masters Organics UK Returns Policy

At John Masters Organics, we are committed to providing our customers with the highest quality products and exceptional service. We understand that there may be occasions where you need to return an item. Please review our returns policy below to ensure a smooth and efficient process.

Returns of Unopened Products

  • Unopened products can be returned within 30 days of the purchase date.
  • All returns must be in their original, unopened, and unused condition.
  • The cost of return shipping for unopened products is the responsibility of the customer.
  • To initiate a return, please contact our customer service team at with your order number and reason for return. We will provide you with a return authorization and further instructions.
  • Refunds for unopened products will be processed within 14 days of receiving the returned items. The refund will be issued to the original payment method used at the time of purchase.

Returns of Opened Products

  • For hygiene and safety reasons, we do not accept returns of opened products unless they are faulty or damaged.
  • If you receive a faulty or damaged product, please contact our customer service team at within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos.
  • Once verified, we will arrange for a replacement or issue a refund, including the cost of return shipping for faulty or damaged products.

General Conditions

  • John Masters Organics UK reserves the right to refuse returns that do not comply with our policy.
  • Please ensure that returns are securely packaged to prevent any damage during transit. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

Thank you for shopping with John Masters Organics UK. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Contact Information

  • Email:
  • Tel: 01874 610827
  • ATM Organics Ltd, The Old Smithy, Silver Street, Brecon LD3 8BL